Mystery Shopping

 

Mystery shopping is a great way to check your teams performance. You can uncover:

 

1. Friendliness of your team members

2. Customer Service ability

3. Sales ability 

4. Up-sell and cross-sell performance

 

With our mystery shopping experience you will receive a full report on each member of your staff and their ability to provide on the 4 points raised.

 

Why should you have a mystery shopper evaluate your business?

 

1. This will provide real insight into your teams performance and efficiency.

2. You will uncover problem areas for your customers and are able to change it.

3. You can evaluate the training and development needs of your staff

 

SalesClinic provides an all round mystery shopping experience for you. We will discuss with you beforehand the exact need of your business and provide you with a full report after the mystery shopping is done. 

 

We will give you easy to implement recommendations and a full training recommendation for you and your team members. 

 

Mystery shopping is designed to help you and your team discover new ways of selling, providing an exceptional customer service and using the information to develop training and coaching needs of the individual team members.

 

We provide mystery shopping for the following industries:

 

Hospitality (Hotels/ Hotel lobby/ Restaurants/ Bars)

Retail

Call-Centre (Telesales/ Customer Service)

Sales and Account Management teams

 

Enquire now by simply filling in our contact us form or email info@salesclinic.biz.

 

Available throughout Ireland

Expenses such as room hire/ stays/ food/ drink items or any other products and services that our mystery shoppers need to purchase are excluded. Non-food items will be returned after the experience is over.