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Still or Sparkling™ Server Training

Still or Sparkling™ is a newly developed concept for Hotels, Restaurants and Bars that will help your staff from simply seeing “beyond being order takers and food servers” to become properly trained sales staff. Grow your sales, increase your customer satisfaction rate and as an added bonus this concept might help your staff to receive higher tips from customers.

 

The outcome? Happy Staff, Happy Customers, Happy Employer. 

 

This is a 5 week course that is delivered in the following modules:

 

1 full day training (you can choose any day of the week or weekend as well as the number of staff you would like to have trained, min. 5 per course).

4x 90 minutes follow up group coaching sessions 

 

If you own or manage a hotel, bar or restaurant ask yourself the following questions:

 

  • Are you satisfied with the customer service your staff provides?

  • Are you happy with the amount of sales your employees generate?

  • Do you feel your staff could or should improve their performance?

  • Is your staff happy and fulfilled in your establishment?

  • Do you feel you should enhance your customers experience with you?

  • Is your lobby, bar, restaurant and beer garden generating enough sales?

 

If you answer "No" to any of the above questions then you need some expert help. SalesClinic changes the way the hospitality industry works and this course will help you and your staff in more than just generating more revenue. Your staff will learn:

 

1. How to provide better value to customers

2. How to better care for your customers

3. How to pay attention to detail

4. How to grow your sales

5. How to grow your staff's tips

6. How to up-sell additional food and beverage items

7. An understanding of how your business works

8. Reasons why looking after your customers is fundamental

 

The outcome:

 

Higher revenue

Higher tips for your staff

Better customer dining experience

Less sick leaves

Fulfilled and happy staff

 

Happy customers, happy staff and happy employer

 

4x Follow up group coaching sessions are included after the course to give you extra support for any specific requirements you may have.

 

Included in this workshop is:

 

Tea, Coffee & Water throughout the day

A light breakfast (scones and fruit)

 

If you would like to know more about this fantastic workshop please contact Carsten on 089 4355607.

 

 

 

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